How to Order
You can order online by clicking the 'buy now' button. This brings you to the paypal shopping cart where you can add quantities. You can either shop for more items or go to the checkout.
Once we receive your order we will contact you with delivery times.
White Cottage Living is the trading style of The White Lighthouse Ltd - registered in Northern Ireland no NI 610888
We endeavour to hold sufficient stock to meet all orders but if we have insufficient stock to supply or deliver the goods ordered we will contact you to give the expected delivery time. We may offer a refund.
Payment is done through Paypal. If you have an account you can log in. If you do not have an account you can pay with all major credit cards. Paypal is an easy, secure method to shop on the Internet. We do not collect or store credit or debit card details.
Cancelling your Order
You can cancel your contract at any time up to14 working days after the day of delivery. To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. A term to this effect is only compulsory if you choose to make the buyer responsible for the cost of returning the goods. You must ensure that the goods are packaged adequately to protect against damage.
This cancellation policy does not affect your legal rights.
Please see delivery page for details and costs.
A signature is reuired for delivery, please provide a delivery address where it is possible to deliver on a week day 9am - 5pm.
Dispatch of your order is usually withiin 2-3 working days. An email will be sent on dispatch to let you know when to expect delivery. If the delivery is missed the couriers will leave a card with the relevant delivery details to contact them to re-arrange. If the item is returned to sender the total postage fee will be incurred.
Goods do not need to be checked prior to signing for items, your signature is only to acknowledge receipt of the item. Please check your goods immediately on receipt and notify us of any issues within 3 working days of receipt.
It is important you are able to receive the goods as quickly as possible when shipped a delivery address with occupancy is essential to the prevention of damages whilst in transit. If an item has been attempted delivery or held for collection an unreasonable length of time we will not be responsible for any damages suffered. If the items are returned to our warehouse for non delivery or collection the return fee will be incurred.
Returns and Refunds
You have 28 days to return an unused item. If you are unhappy with any product please email us within 14 days and return the product in original packaging within 28 days of receiving it . We will give you a refund when we receive the product.
Please note we can not refund the actual postage cost* for returns.
You will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to get proof of posting. We cannot accept responsibility for parcels lost or damaged in transit.
We spend a lot of time and expense to provide the best packaging for our items to try to ensure these arrive undamaged. Please check all items throughly on receipt and email email@example.com to notify of any damage within 3 working days of receipt.
Self Assembly Furniture
Check the contents against the instructions enclosed. Once assembly has started, self assembly furniture is non-returnable. This does not affect your statutory rights. If a part is damaged a replacement will be sent.
White Cottage Living
18 Hanwood Business Park
Descriptions of Goods
We take every care to make sure that the description and specification of our products are correct. The colour reproduction of our products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
*the actual postage cost is £9.00 and £40 for pallet delivery
If you have any questions please email firstname.lastname@example.org
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