Returns and Refunds
We hope you love your items as much as we do, but for any reason if you do not, you have 28 days to return an unused item.
At The White Lighthouse we keep our prices as low as possible, as we are sure you will love your items as much as we do, a return cost is not incorporated into our prices. If you wish to return items, you will be required to arrange and pay for the return of the products to us. As our return rate is minimal, this enables us to keep our prices low and include free delivery
The cost of returning unwanted items with couriers such as My Hermes, Parcels 2 Go or Royal Mail can be found on their websites and we find them very competitive.
When returning goods you are strongly recommended to get proof of posting. Please ensure the goods are packaged adequately to ensure they are not damaged in transit as unfortunately, we cannot accept responsibility for parcels that are lost or damaged in transit. If the item is received damaged we will be unable to refund the cost of the goods.
Please email us within 14 days of your receipt and return the product in original packaging within 28 days of receiving it. We will give you a refund within 3 working days of receiving the returned item. We can not accept any returns without the original packagaing. Please ensure the packaging is not written on.
Please print off and fill in the returns form(click here) and include with the goods and ensure the address label is attached firmly to packaging, do not write on packaging.
Please return to
The White Cottage
18 Hanwood Business Park,
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